Information Technology Support Officer

Westgold Resources is shaping the future of gold mining in Western Australia. We are looking for passionate and dedicated individuals to join our team who shares our vision of building a sustainable and profitable major Australian gold business.

Westgold is seeking an enthusiastic and capable Information Technology Support Officer to join our Systems team. This role will be based at our conveniently located Head Office in the Perth CBD and is offered on a full-time, permanent basis.

Reporting to the IT Support Supervisor, this role is perfect for someone who enjoys problem‑solving, working collaboratively, and supporting a broad range of internal stakeholders across the business.



About the Role

As an IT Support Officer, you will be the first point of contact for all IT‑related support across the organisation. You’ll play a key role in maintaining our systems, troubleshooting issues, assisting with hardware and software setups, and supporting project rollouts.

If you thrive in a fast‑paced environment, enjoy helping people, and want to grow your technical skills, this is a great opportunity to build your IT career with a supportive team.



What You’ll Be Doing

• Act as the first point of contact for all IT support enquiries.
• Install and configure computer hardware, operating systems, and applications.
• Assist users via phone, email, and face‑to‑face to resolve technical issues.
• Troubleshoot system and network problems, escalating to suppliers when needed.
• Manage and prioritise Helpdesk tickets to ensure efficient service delivery.
• Maintain high standards for system and data security.
• Monitor network and system performance and escalate issues accordingly.
• Provide technical support to project teams, including new application rollouts.
• Contribute to a culture of service excellence and continuous improvement.

What We’re Looking For

Skills & Competencies

• Strong problem‑solving skills with the ability to see tasks through to completion.
• Analytical mindset with the ability to identify solutions effectively.
• Team‑oriented approach with a willingness to support colleagues across departments.
• Strong interpersonal and communication skills.
• Ability to manage time effectively and juggle multiple priorities.

Essential

• Current C‑Class Driver’s Licence.

Desirable

• IT‑specific certifications.
• Working knowledge of software, hardware, and applications.
• Exposure to Microsoft technologies including Microsoft/Office 365, Azure, and Active Directory.
• Exposure to VMWare environments.

The Westgold Offer

A range of benefits including:

• A permanent full-time position at a successful gold producer
• Performance based bonus
• Group salary continuous insurance
• A health and wellness allowance
• Health insurance discount
• A range of Family and Medical leave policies that includes IVF, surrogacy and adoption.
• Referral Bonus - bring your mates along!
• 5 years' pro rata long service leave
• Salary sacrifice options
• Employee Assistance Program (EAP) that include free confidential counselling, wellbeing services that includes financial advice.

Our full list of benefits and why we are recognised as an Endorsed Employer for Women by Work 180 can be seen on the Work180 website.


Westgold is driven by our core values of Show Respect, Choose Safety and Deliver Value. We believe that these values define our culture, behaviours and actions.

We appreciate that not everybody will tick every box for their next dream role, but if you believe that you can bring the passion and drive to contribute to our operations and our values resonate with you then apply now!


Candidates must meet our pre-employment criteria which includes medical and drug and alcohol screening, relevant right to work checks and be able to provide a valid Australian national police clearance and an Australian driver's licence (or be able to obtain).

Westgold is committed to creating an inclusive workplace where everyone matters. We believe diversity is a strength and true diversity includes those from First Nations People, various cultures, age groups, Neurodiverse backgrounds, genders, sexual orientations, diverse abilities and religions. We value the unique perspectives and experiences each person brings and that diverse teams leads to innovation and success. Our goal is to have safe and respectful environments where everyone feels empowered to be their authentic selves and we strongly encourage candidates from all backgrounds to apply. Westgold appreciates that standard recruitment processes are not accessible for everyone. If you believe you require additional support or accommodations, so you feel comfortable participating in our recruitment process for this or any of our roles, please feel free to email inclusion@westgold.com.au


Westgold reserves the right to close applications early should a suitable pool of candidates be identified. We will never contact you to ask for payment of any kind, whether directly or through a third party.